Privacy Policy

PRIVACY POLICY

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name and contact details).
  • Financial information (for the purpose of combating fraud and money laundering).
  • Health and medical information (for the purpose of providing insurance advice).
  • Property informant (for the purpose of mortgage underwriting).

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Mortgage advice, assessment/qualification, and underwriting.
  • Insurance advice, assessment/qualification, and underwriting.

This information is collected on a ‘contractual’ basis to assist us with providing you with a mortgage and protection advice service.

We also receive personal information indirectly, from the following sources, in the following scenarios:

  • Lenders – Will provide us with the necessary information to assist in providing advice, the establishment of a lending product, or the ongoing servicing of our customers.
  • Insurers – Will provide us with the necessary information to assist in providing advice, the establishment of an insurance product, or the ongoing servicing of our customers.

We use the information that you have given us to provide you with mortgage and/or insurance advice.

We may share this information with:

  • Lenders (the specific lenders approached will be disclosed to you during the advice process).
  • Insurance companies (the specific insurers approached will be disclosed to you during the advice process).
  • The Financial Conduct Authority (regulatory purposes).
  • The Information Commissioner’s Office (law enforcement).
  • National Crime Agency (Law enforcement)
  • Other law enforcement bodies (law enforcement).
  • Customer Relationship Management and Product Sourcing Systems (day-to-day processing of your data).

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a legitimate interest.

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored in an electronic format using our customer relationship management system.

Additionally, we also make use of market-leading product sourcing technology provided by Mortgage Brain, Trigold, iPipeline, and AIR sourcing.

We keep the above personal information for as long as is necessary to fulfil our regulatory and legal responsibilities. This means that we will retain your information for as long as you are legally able to file a complaint or as long as we have a legal obligation to do so under Anti-Money Laundering legislation. We will then dispose of your information by permanently deleting from our files.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have certain rights, including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: team@berksfinance.co.uk or 0208 108 0709 / 0800 999 3637 if you wish to make a request.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us by email at team@berksfinance.co.uk, by telephone on 0208 108 0709 / 0800 999 3637, or by post at The Urban Building, 3-9 Albert Street, Slough, Berkshire, SL1 2BE.

You can also complain to the Information Commissioner’s Office [ICO] if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up to date.